Terms and Conditions
These Terms and Conditions apply to all transactions on this site. They don`t affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in our store.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but delivery charges may vary (all delivery charges are added before your final chance to accept the transaction)
The total cost of your order will be the price of the products plus delivery. Any additional services you require (e.g. installation) can be provided at an additional cost where available.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we will contact you to discuss alternative options.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will contact you to discuss your order and offer any alternative.
We accept payment by most major credit and debit cards. Payment is deducted when we process and despatch your order. All items remain the property of The Satellite Shop until payment is received and cleared in full.
DELIVERY AND INSTALLATION
Where We Deliver
Delivery must be to the credit card holders address unless prior arrangement has been made with tvsatcentre.com if so details can be given in the notes section of your order you can also request a delivery address here and we will notify you if there are any problems. All deliveries must be signed for (except items sent by standard post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered we try our best to despatch all orders in the specified period shown with the product in the checkout. You usually only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, a higher charge may apply
Products are generally delivered either by Courier or by royal mail.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay nevertheless all goods will be delivered within 30 days. This includes delivery to the Scottish islands, Channel Islands or a European Country.
Tracking Your Order
You can contact us by form on website. Contact Us
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition, if you do not receive all your products please call or e-mail to confirm they have been dispatched. All damaged goods must be notified to us as soon as reasonably possible. Always signed for goods as unchecked.
You can cancel your order if purchased by mail order up to 7 working days after delivery (this excludes weekends and bank holiday) by
- returning the item to our store( please enclose the original/copy of invoice and card number used so that this can be credited)
- Contacting Us via contact form on our online shop
You have a duty to take reasonable care of the goods, (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).
If the goods are not faulty we can collect them with the amount being deducted from your refund. Pre-paid smart cards should be returned in the sealed package sent in . Any 'Free Gifts' received with the product must also be returned.
We cannot cancel your purchase when:
- you return your product to a store without proof of purchase
- there is a contract for services with the product and you have started using the services (this would include, e.g. pre paid smart cards or cams as once they have been activated they are no longer any use to anyone else
- the warranty seal has been broken on any item
- the goods were a special order built to your specification.
These terms and conditions and all transactions relating to this website are governed by United Kingdom law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, pre-release orders and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the tvsatcentre.com website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.